At Paris Flex Transfer, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile applications, and services.
By visiting our website, using our services, or providing us with your information, you consent to the practices described in this Privacy Policy.
We may update this Privacy Policy from time to time, and any changes will be posted on this page. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information.
When you use our services, make a booking with us, we collect information that you provide directly to us, including:
Personal Information
Name, email address, phone number, and postal address
Travel Details
Flight numbers, hotel details, travel times, number of passengers, and any special requests
Communication Content
Information you provide when you communicate with us by email, phone, or chat
We use the information we collect for various purposes, including to:
Process and confirm your bookings, provide transportation services, and communicate with you about your bookings and services
Customize and improve our website, services, and user experience based on your preferences and usage patterns
Respond to your inquiries, provide customer support, and send important service-related notices and updates
With your consent, send promotional emails about new services, special offers, or other information we think you may find interesting
Protect the safety and security of our services, users, and business; prevent fraud and abuse; and enforce our terms of service
Comply with applicable laws, regulations, and legal processes
We process your personal information based on one or more of the following legal grounds:
We may share your personal information with the following categories of recipients:
We share information with third-party service providers who help us operate our business and deliver services to you, such as payment processors, cloud storage providers, email service providers, and customer support tools. These service providers are contractually obligated to use your personal information only to provide services to us and in accordance with our instructions.
We may share information with business partners, such as hotels or tour operators, when necessary to fulfill your booking or provide you with requested services.
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.
We may share your information with third parties when you have given us your consent to do so.
We use third-party tools and analytics services to help us understand how visitors use our website and to improve our services. These services may collect information about your use of our website, including:
| Service | Purpose | Privacy Policy |
|---|---|---|
| Google Analytics | Used to understand how visitors interact with our website, analyze traffic patterns, and identify areas for improvement | Google Privacy PolicyPolicy |
| Facebook Pixel | Used to measure the effectiveness of our advertising campaigns and to understand how users interact with our website after seeing our ads on Facebook | Facebook Privacy PolicyPolicy |
| Hotjar | Used to understand how users interact with our website by analyzing user behavior and creating heatmaps of website activity | Hotjar Privacy PolicyPolicy |
You can opt out of many of these services through their respective privacy policies or by adjusting your browser settings to refuse cookies. Please note that opting out of these services may affect your ability to use some features of our website.
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal information and to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please contact us immediately.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Account Information: We retain your account information for as long as your account is active or as needed to provide you with our services.
Booking Information: We retain booking information for a period of 7 years for tax, accounting, and legal purposes.
Marketing Communications: If you have opted in to receive marketing communications, we will retain your contact information until you opt out or request deletion.
Anonymized Data: We may retain anonymized data (data that cannot identify you personally) for statistical analysis and business planning purposes indefinitely.
When your personal information is no longer required for the purposes for which it was collected, we will securely delete or anonymize it, unless retention is required to comply with legal, regulatory, or contractual requirements.
Depending on your location, you may have certain rights regarding your personal information. These may include:
You have the right to request copies of your personal information that we hold.
You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
You have the right to request that we erase your personal information, under certain conditions.
You have the right to request that we restrict the processing of your personal information, under certain conditions.
You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
You have the right to object to our processing of your personal information, under certain conditions.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the time frame required by applicable law.
Please note that we may need to verify your identity before processing your request. In some cases, we may also need to retain certain information for legal or legitimate business purposes.
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us so that we can take necessary actions.
If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
While our services are intended for adults, we understand that families may travel together and parents or guardians may make bookings that include children. In such cases:
Our operations are primarily based in France, and your information may be processed and stored in France and other countries. If you are located outside of France, your information may be transferred to, processed, and stored in countries where data protection laws may be different from those in your country of residence.
When we transfer personal information outside of the European Economic Area (EEA) or other regions with data protection laws, we ensure that appropriate safeguards are in place to protect your information, such as:
By using our services, you consent to the transfer of your information to countries outside of your country of residence, including to countries that may not have the same data protection laws as your country of residence.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the information below:
Phone:
+33 7 80 86 86 04Address:
14 Rue Camélinat, 93380 Pierrefitte-sur-Seine, France